How Upgrading to RFID Door Locks Deliver Guest Satisfaction and Efficiency to Hotel Operators

Executive Summary:

When RFID (radio frequency identification) door lock systems were introduced to hospitality more than 10 years ago they were applauded by operators and guests for their superior reliability. At that time, magstripe door locks and keycards were widely used as a replacement for metal keys. But magstripe keycard systems were a frequent source of guest dissatisfaction. Guests had to carefully insert and withdraw their magstripe keys into the lock reader or their door would not open.

Magstripe keycards could also be disabled by coming into contact with mobile phones which have a small magnet in their speaker. Because of this, front desk staff had to constantly re-code erased keycards when guests were locked out of their room. When RFID technology was introduced it was rapidly adopted because RFID keycards were easy for guests to use, not subject to erasure, and provided a smooth upgrade path to emerging mobile access technology.

This paper provides a summary of the hoteliers’ experience and improved performance with RFID door lock systems.

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